A: Every Nissin product comes with a limited life time warranty on the base frame to the original user. The remaining wheelchair parts are covered by a separate warranty from the date of delivery against factory defect. Please refer to the owner's manual for warranty details and coverage conditions. Warranty does not cover defects caused by improper use or handling by the user.
A: You may register your wheelchair’s warranty by entering your user information on our Web site by clicking on the Warranty Registration link to the right of this page, by Fax, or by Mail. Please refer to your owner’s manual or on-line at www.nissinusa.net/warranty_form.html for details about registration.
Does my NISSIN wheelchair need regular maintenance?
A: Yes. For best performance and safety we strongly recommend regular maintenance at least every three months. Please refer to your owner's manual regarding maintaining your wheelchair and contact your local, qualified, authorized Nissin dealer to scheduled regular maintenance.
A: All Nissin products including everyday wheelchairs, pediatric, sports and transportation chairs can be purchased through your local authorized Nissin dealer. To locate your nearest dealer, please contact at our Customer Service Department by e-mail at cs@nissinusa.net or call at 951-808-9131. For ease in ordering, just click on the "Order Form" link to the right of this page for a printable order form.
What are the weight capacities and sizes of NISSIN products?
A: Weight capacity and size of Nissin wheelchairs vary depending on the style and user. You can find specific data and dimension information about each chair at www.Nissinusa.net or call one of our representatives at 951-808-9131 for more details.
How long does it take after placing an order, to receive a custom-made wheelchair?
A:Nissin’s wheelchairs are custom designed specially for each individual, so the length of time it takes to produce each wheelchair will depend on its specifications. Once we have the use’s precise measurements, our engineers produce exact drawings for each wheelchair and our skilled craftsmen start the careful production process. Our manufacturing process has more steps to create a high quality chair. You can easily feel the differences of our quality compared to other ordinary chairs. Please free to contact us with your specifications and needs for an estimated production and delivery time. Email your request to cs@nissinusa.net
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